Sales Coordinator

The Sales Coordinator at Isabella Salon Company plays a key role in supporting the sales team, ensuring smooth operations of sales-related processes, managing client communication, and coordinating with internal departments to drive business growth.

Job Title: Sales Coordinator

Company: Isabella Salon Company

Department: Sales & Business Development

Reports To: Sales Manager / Franchise Sales Director

Job Summary:

Key Responsibilities:

Sales Support & Coordination:

Assist the sales team with daily administrative tasks and documentation.
Prepare and follow up on sales quotations and proposals.
Maintain and update customer databases (CRM).
Track and report on sales leads and inquiries.
Coordinate meetings, calls, and follow-ups between clients and the sales team.

Client Communication:

Respond to inquiries from franchise prospects and customers via phone, email, or in-person.
Share promotional materials, pricing details, and company offerings with potential clients.
Ensure timely responses and proper follow-up with leads.

Order & Documentation Management:

Process orders and sales agreements for new franchisees or salon clients.
Maintain records of sales transactions, contracts, and correspondence.
Coordinate franchisee onboarding documentation and initial sales kit dispatch.

Reporting & Analysis:

Generate and maintain sales performance reports.
Track KPIs, lead conversion rates, and sales pipeline metrics.
Share weekly/monthly reports with the Sales Manager and upper management.

Coordination with Internal Departments:

Work with the marketing team for campaign follow-ups and lead management.
Liaise with operations and HR teams for franchise setup or salon staffing needs.
Coordinate with finance for invoicing and payment follow-ups.

Skills & Qualifications:

Bachelor’s degree in Business Administration, Sales, or a related field.
2+ years of experience in a sales coordinator or support role (preferably in beauty/salon/franchise industry).
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Proficiency in MS Office and CRM software.